Privacy Policy

Your privacy matters deeply to us. We believe in transparency about how we collect, use, and protect your personal information.

Last Updated: March 15, 2025

1. Introduction and Scope

Maxdesktopdigital operates as an educational technology platform focusing on AI-driven decision-making methodologies. This privacy policy explains how we handle personal data when you visit our website, enroll in our programs, or interact with our services.

This policy applies to all personal information we collect through our website at maxdesktopdigital.com, our learning management systems, webinar platforms, and any related communications. We operate under Vietnamese data protection regulations while maintaining international privacy standards.

Important Note

We process personal data in compliance with Vietnam's Cybersecurity Law and Decree 13/2023/ND-CP on personal data protection. Our practices also align with international privacy principles to ensure comprehensive protection regardless of your location.

2. Information We Collect

Personal Information You Provide

We collect information you directly share with us through various interactions:

Registration details: Full name, email address, phone number, and professional background
Educational preferences: Learning goals, current skill level, and areas of interest
Communication records: Messages sent through contact forms, support tickets, and course feedback
Payment information: Billing address and transaction details (payment card data is processed by third-party processors)
Profile information: Professional experience, certifications, and learning achievements

Automatically Collected Information

Our systems automatically gather certain technical information to improve your experience:

Device information: Browser type, operating system, screen resolution, and device identifiers
Usage analytics: Pages visited, time spent on content, course progress, and interaction patterns
Network data: IP address, geographic location (city-level), and internet service provider
Performance metrics: Loading times, error reports, and system compatibility data

3. How We Use Your Information

Purpose	Data Used	Legal Basis
Course delivery and progress tracking	Registration details, learning preferences, usage analytics	Contract performance
Customer support and communication	Contact information, communication records	Contract performance
Platform improvement and research	Usage analytics, performance metrics	Legitimate interests
Security and fraud prevention	Device information, network data	Legal obligation
Marketing communications	Contact details, educational preferences	Consent

We personalize your learning experience using data analytics to recommend relevant courses and adjust content difficulty. Our AI systems analyze learning patterns to optimize course delivery while maintaining strict privacy controls on personal identifiers.

4. Information Sharing and Disclosure

We maintain strict controls over data sharing and only disclose information in specific circumstances:

Service Providers

We work with carefully selected third-party providers who process data on our behalf under strict contractual obligations. These include:

Cloud hosting providers for secure data storage and platform operation
Payment processors for secure transaction handling
Email service providers for course communications and updates
Analytics platforms for anonymized usage insights

Legal Requirements

We may disclose personal information when required by Vietnamese law or court orders, to protect our legal rights, prevent fraud, or ensure user safety. Any such disclosures are limited to the minimum information necessary.

5. Your Privacy Rights

Access Rights

Request a copy of all personal data we hold about you, including processing details and data sources. We provide this information within 30 days of your request.

Correction Rights

Update or correct any inaccurate personal information in your account. Most profile details can be modified directly through your dashboard.

Deletion Rights

Request complete removal of your personal data from our systems, subject to legal retention requirements and legitimate business needs.

Portability Rights

Receive your personal data in a structured, machine-readable format or request transfer to another service provider where technically feasible.

Objection Rights

Object to processing based on legitimate interests, including marketing communications and automated decision-making processes.

Restriction Rights

Limit how we process your data while we investigate accuracy concerns or legal challenges to processing activities.

Exercising Your Rights

To exercise any of these rights, contact us at info@maxdesktopdigital.com with your request and identity verification. We respond to all legitimate requests within the timeframes required by Vietnamese data protection regulations.

6. Data Security Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

End-to-end encryption for data transmission using TLS 1.3 protocols
AES-256 encryption for data at rest in secure cloud storage facilities
Multi-factor authentication for administrative access to systems
Regular security audits and penetration testing by certified professionals
Automated threat detection and response systems

Organizational Measures

Strict access controls limiting data access to authorized personnel only
Regular privacy and security training for all staff members
Incident response procedures for rapid breach containment and notification
Annual security policy reviews and updates

7. Data Retention and Deletion

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by Vietnamese law:

Data Category	Retention Period	Deletion Process
Account information	3 years after account closure	Automated deletion with manual verification
Course records and certificates	10 years for educational compliance	Secure archival then permanent deletion
Payment transaction logs	7 years per tax regulations	Encrypted storage then secure deletion
Marketing communications	Until consent withdrawal	Immediate removal upon request
Technical logs and analytics	2 years maximum	Automated anonymization then deletion

After retention periods expire, we use secure deletion methods that render data unrecoverable. For particularly sensitive information, we employ multi-pass overwriting techniques that exceed industry standards.

8. International Data Transfers

While our primary operations are based in Vietnam, some of our service providers operate globally. When we transfer personal data internationally, we ensure appropriate safeguards:

Transfer Mechanisms

Standard Contractual Clauses approved by relevant data protection authorities
Adequacy decisions where data is transferred to jurisdictions with equivalent protection
Specific consent for transfers where no other mechanism applies
Binding Corporate Rules for transfers within multinational service provider organizations

We regularly review the privacy practices of all international partners and terminate relationships with providers who cannot maintain adequate protection standards.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze platform usage. You can control cookie preferences through your browser settings:

Essential Cookies

These cookies are necessary for basic website functionality and cannot be disabled. They include session management, security tokens, and accessibility preferences.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our platform. This data helps us improve course content and user experience. All analytics data is aggregated and anonymized.

Preference Cookies

These cookies remember your choices about language, timezone, and display settings to provide a personalized experience across sessions.

10. Changes to This Privacy Policy

We review and update this privacy policy annually or when significant changes occur in our data processing practices. Major updates will be communicated through:

Email notifications to registered users at least 30 days before changes take effect
Prominent website notices highlighting key modifications
In-platform notifications for users actively enrolled in courses
Updated version dates and change summaries on this page

Continued use of our services after policy updates indicates acceptance of revised terms. If you disagree with changes, you may exercise your right to data deletion and account closure.

Contact Our Privacy Team

Data Protection Officer: privacy@maxdesktopdigital.com

General Inquiries: info@maxdesktopdigital.com

Phone: +84986943495

Address: Cay Tram Hamlet/174 Commune, Định Bình
Thành phố Cà Mau, Cà Mau, Vietnam

We are committed to addressing all privacy concerns promptly and transparently. Our privacy team responds to inquiries within 72 hours and provides resolution updates throughout the process.